1. Purpose of This Document
This document sets out the identity verification procedures applied at Carlton Casino Club at 55/56 O’Connell Street, Dublin, Ireland. The purpose of these procedures is to ensure compliance with applicable Irish legislation governing gambling operations, anti-money laundering obligations, counter-terrorist financing requirements, and age-restriction rules. All guests, members, and visitors to Carlton Casino Club are subject to the verification requirements described in this document.
Identity verification is a mandatory compliance function. It is not discretionary and applies uniformly to all individuals seeking access to the premises or participation in gaming activities.
2. Legal Basis for Identity Verification
Carlton Casino Club operates as a land-based casino venue in Dublin, Ireland. As a regulated gambling establishment, the club is required to carry out identity and age verification in accordance with Irish gambling law and applicable anti-money laundering regulations. These obligations include, but are not limited to, confirming that each guest is of legal gambling age, recording personal identification data for regulatory purposes, and screening individuals against relevant self-exclusion registers and sanctions lists where required.
Failure to comply with these obligations on the part of the guest may result in refusal of entry or suspension of access to gaming areas.
3. When Identity Verification Is Required
Identity verification at Carlton Casino Club is required in the following circumstances:
- Upon entry to the casino premises or gaming areas, where staff determine that verification is necessary
- At the point of membership registration or account creation with the club
- When a guest requests to collect or withdraw winnings above applicable thresholds
- When a guest is identified as a new visitor or cannot be confirmed as a previously verified member
- At any point where staff have reasonable grounds to request confirmation of identity in accordance with compliance obligations
Carlton Casino Club reserves the right to request identity documentation at any stage of a guest’s visit, including during gaming activity, if required by internal compliance procedures or regulatory instruction.
4. Acceptable Identity Documents
Guests are required to present valid, unexpired, government-issued identity documents. The following categories of documents are generally accepted for the purpose of identity verification:
Passport
- Issuing authority: Government of Ireland or foreign government
- Notes: Must be valid and unexpired
National Identity Card
- Issuing authority: EU or EEA member state authority
- Notes: Must be valid and unexpired
Driver’s Licence
- Issuing authority: Irish or foreign licensing authority
- Notes: Must include a photograph and date of birth
Documents must be original. Photocopies, screenshots, or digital reproductions are not accepted as primary identity documents unless specifically authorised by staff in exceptional circumstances.
Carlton Casino Club staff are authorised to inspect documents and record relevant details, including full name, date of birth, document number, and document expiry date. Guests are required to cooperate fully with this process.
5. Age Verification
No individual under the legal gambling age permitted under Irish law will be granted access to gaming areas at Carlton Casino Club. Age verification is conducted as part of the standard identity check at entry. Where a guest’s age cannot be confirmed to the satisfaction of staff, entry to gaming areas will be refused until satisfactory documentation is provided.
Carlton Casino Club does not accept responsibility for any consequences arising from a guest’s failure to carry valid age-confirming documentation.
6. Verification at the Point of Winnings Collection
Where a guest seeks to collect winnings that meet or exceed internal thresholds set by Carlton Casino Club, additional identity authentication may be required prior to the release of funds. In such cases, the club may request:
- A valid government-issued photo ID as described in section 4
- Proof of address, such as a recent utility bill or bank statement issued within the preceding three months
- Any additional documentation required to satisfy AML obligations applicable to the transaction
Carlton Casino Club will not release winnings to any individual who is unable to provide satisfactory identity documentation upon request. This requirement applies regardless of whether the guest has previously been verified on entry.
7. Data Recording and Retention
Personal data collected during the identity verification process is recorded and retained by Carlton Casino Club in accordance with applicable Irish data protection legislation, including obligations arising under the General Data Protection Regulation as applied in Ireland. Data collected for verification purposes includes, but is not limited to, name, date of birth, document type, and document reference number.
This data is used solely for compliance, regulatory, and security purposes. It is not used for marketing or shared with third parties except where required by law or regulatory authority.
Guests have the right to request information about the personal data held about them by Carlton Casino Club, subject to applicable legal exemptions. Requests of this nature should be directed to the club’s designated data contact at the premises.
8. Refusal of Entry and Access Restrictions
Carlton Casino Club reserves the right to refuse entry or remove any individual from the premises who:
- Fails or refuses to provide valid identity documentation when requested
- Provides documentation that staff reasonably believe to be false, altered, or belonging to another person
- Is identified as being below the legal gambling age
- Appears on a self-exclusion register applicable to the venue
- Is subject to any other restriction that renders their presence on the premises non-compliant with applicable law or club policy
Decisions made by staff in the exercise of these rights are final at the point of entry. Guests who believe a decision has been made in error may raise the matter with club management.
9. Guest Responsibilities
Each guest attending Carlton Casino Club accepts responsibility for:
- Carrying valid, government-issued identity documentation at all times when visiting the premises
- Presenting documentation promptly and accurately when requested by staff
- Providing truthful and complete information during any verification process
- Notifying staff of any change in circumstances that may affect their eligibility to access the premises
Carlton Casino Club is not liable for any inconvenience arising from a guest’s inability to satisfy verification requirements at the time of their visit.
10. Contact and Queries
Queries relating to identity verification procedures at Carlton Casino Club may be directed to staff at the premises located at 55/56 O’Connell Street, Dublin, Ireland. No correspondence regarding verification decisions will be entered into through unofficial channels.